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Frequently Asked Questions

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Choosing the right product development team isn’t easy—we know you’ve got questions. That’s why we’ve put together a thoughtfully crafted FAQ to make your decision-making process simpler and less stressful.

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    Where is Sumfactor located and what about our workforce?

    Sumfactor was founded in 2019 and has since grown into a leading offshore software development company, proudly headquartered in Chandigarh, India—one of the country's fastest-growing tech hubs. We also maintain a strong presence in the USA, enabling us to collaborate seamlessly across time zones. With a team of 100+ skilled professionals—most of whom are based at our Chandigarh headquarters—we're equipped to deliver innovative, scalable solutions to clients around the globe.

    What are your main areas of expertise and the industries you specialize in?

    We’re a skilled team of app developers and digital marketers, proud of our diverse talent and sharp expertise. Since starting with web development in 2019, we've grown rapidly—especially in mobile apps. Today, we offer top-notch services in web, mobile, and digital marketing.

    Do you offer a paid support contract?

    Yes, we do. We estimate the project to take about one month. It's worth noting that the fees depend on the project's size and scope. You may ask this after you define these two, or contact our support team for any questions.

    How do you protect the confidentiality of my idea?

    Your idea is yours—and we keep it that way. Before any discussion, we sign an NDA to protect your concept. We don’t share, sell, or leak your information—ever. Our team is bound by strict legal agreements, and confidentiality is built into everything we do.

    Do you reuse code?

    We respect your IP—any algorithms you share stay protected under your NDA terms and aren’t reused or shared. On our end, we use trusted open-source libraries to speed up development without cutting corners or quality. This helps you avoid wasting time and money on something that turns out to be inferior in quality.

    What is your project development methodology?

    Every mobile and web development project is unique, but most follow a common set of steps: requirements gathering, analysis, solution consulting, prototyping, UI design, development, and testing. The process can vary based on the complexity of the project—simple apps move faster, while complex ones need deeper planning and iteration.

    Do you also do marketing of Mobile apps?

    Yes, we do.

    Can we make changes to an app after it's already launched?

    You may! Nevertheless, this may be chargeable.

    What if I want changes to be made in the app once it is launched or delivered?

    If you want your changes to be made in the app, have it defined. We recommend having the project scope defined before beginning the project to save time and money.

    Are you interested in partnering up to create an app?

    Our professional partnership model is designed to grow with you in business. We collaborate with partners who share our long term vision and offer the best business takeaways.

    Suppose you develop an app for me, what about the revenue this may generate?

    We have control over this. Nevertheless, every application developed by Trigma does well on the market. If you are eager to earn money from it, we recommend using our Business Analysis provided by the experts. We offer consultancies in such cases.

    What are web services / API?

    We can fetch data from remote databases with web apps or APIs without the need of having to use remote servers. We create XML/JSON files which can be used by users.

    How do you test the project?

    We have robust testing functions in our department to ensure our projects are working properly. We do our project development following the series of the below-mentioned tests.
    1. GUI Testing
    2. Cross-browser Testing
    3. Black Box Testing
    4. Navigation Testing
    5. Network Testing
    6. System Testing
    7. Unit and Integration Testing
    8. Functionality Test
    9. Tested on Different Devices.
    Before we execute the code for the final version, we parse it and use special software. Our programmers do everything possible to make sure that there are no bugs or errors.

    What is the difference between Native App and a Web Based App?

    Native apps are really great for people who actually use a specific device. Native apps are built using platform-specific APIs, so they're able to include the best of the platform's features. The web-based apps run within the mobile browser. They are virtually web pages that look like a native app. The advantages are that they have the same user experience across different phones instead of using a native app.

    Do you develop mobile apps for all platforms?

    Yes, we develop apps for iOS, Android, BlackBerry, Symbian, and Windows Mobile. Whether you want to develop just one or two apps or develop an app that works with all the major mobile development platforms, we are ready to do it.

    What are cloud services?

    Cloud computing is having specific data you require ready for use anytime from anywhere. For this, data should be transportable and mobile. Our services are complementary for cloud firms to optimize or increase their revenue. We can help you without disrupting your current practices, your infrastructure, or your servers.

    What is a portal? What are the benefits of using a portal?

    A web portal is a website that provides easier, faster access to multiple data sources. Generally, every information source has its own section on the web page to display info. These days, revolutionary changes in technologies have made portals make more sense and provide greater benefits. As a result of this, it is a user-driven design that meets your needs.

    What is the difference between static and dynamic site? Why does my website need one or the other?

    A static website is coded entirely with HTML. It lacks the functionality of a dynamic website, unlike a dynamic one that has complicated code like PHP or ASP. This has a database and other source support. In this, you can update web pages without having knowledge of HTML or software. It solely depends upon your project type and the purpose. While fixed websites (that don’t require much data to be drawn from external sources) are better developed in static, others are better in dynamic.

    What should I do if I have an eCommerce store to develop?

    We recommend using closed or paid sources (such as ASP.Net) over open source technologies because of the security and flexibility concerns.

    What is open source? And what is the difference between open source and MS tech (.net)?

    Open source means developers can access and alter the source code, but MS Technology (.net) is a commercial source with limitations on code use, change, and distribution. Open sources are free to download (and so low in cost). They have good community support.

    Are you in sync with the clients time zone?

    Our development team is flexible and ready to meet your needs. Depending on the task and specific circumstances, we can accommodate meetings during your working hours. However, we kindly request that such meetings be scheduled in advance so we can coordinate our team’s availability and plan accordingly.

    What does your Quality Control Methodology consist of?

    We provide the best quality services for software testing. To ensure proper testing, we use the black-box method which is proven effective. We also have a dedicated QA and QC preparing all projects according to our policies and guaranteeing quality before completing and delivering them.

    Do you have a Service Level Agreement in place?

    We have a service level agreement in place to follow industry protocol and provide quality IT services. It is a symbol of trust and quality you can expect from us.

    How can I communicate with the project or software development team?

    For fast communication, we typically create a WhatsApp group with you and the key members of our team. Additionally, we’re available via email and Skype, and there are no restrictions if you’d like to directly connect with any team member working on your project.

    What is your pricing model?

    We offer two models for building your website, tailored to fit different project needs:

    1. Fixed Scope Model
    Ideal for well-defined projects, this model provides a clear timeline and deliverables upfront. We agree on exactly what needs to be built, and you receive a fixed estimate and schedule.

    2. Evolving Scope Model
    Best for more complex or flexible projects, where requirements may change over time. In this model, our team of technology experts works with you to adapt and build as the project evolves. We charge on a monthly basis when a dedicated team is needed.

    In both models, we define milestones aligned with key delivery dates to ensure transparency and smooth progress throughout the project.

    What's the average time it takes to develop a website?

    The time it takes to develop a website depends on the project and how complex it is. A simple website like a blog or company homepage usually lasts less than a complicated eCommerce website template. Some minor changes may increase development time. Static websites take less time to develop than websites with flash and other dynamic graphics. However, it takes a bit more time to develop a complex website such as an eCommerce website.

    What makes you different from other web development companies?

    Your success is our priority.
    We go above and beyond to make every project stress-free and successful—whether it’s your first website or a complex eCommerce build.Our expert team covers a wide range of technologies including PHP, .NET, Java, and more. We work with top frameworks and open-source platforms to deliver high-quality solutions that fit your budget and goals.

    No matter the size or stage of your project, we bring the same energy, precision, and passion to the table.

    Do you offer mobile device compatible websites?

    Of course, we do! Responsive Web Designing and Development is what we offer. Whether you want great designs on mobile-first or not, our team will be able to provide exactly what you need while incorporating updates quickly. Nevertheless, your requirements will impact the objectives and scope of the website or web app development project.

    What design options do you offer? Do you offer templates as options?

    We provide a few options for that, but we encourage our clients to be specific in their requirements and content across the site depending upon what, which saves time, money and makes the process of building online more efficient.

    Do I require Hosting or Website to get a mobile application developed?

    We offer various hosting options depending on the needs of your app. If you require database and web services that connect the database to your app, you will need hosting to manage the database and those web services. If you already have the infrastructure, we can help you set up and maintain your servers. If you need a website, we can help you with design and development as well.

    How many changes can I make during the website development project?

    Generally, no software development company provides you with this. But it is important to have a clear understanding of the objectives before beginning any project. This saves time, resources and money on iterations as much as possible.

    Do you provide web hosting as well?

    We do it only if clients ask.

    Do you have any similar websites as mine?

    With experience in developing thousands of websites, from blogs to complex portals, we specialize in eCommerce, government, and enterprise-level sites. Our development team will assess your specific needs and provide a tailored quote. Chances are, we've worked on projects similar to yours and can bring that expertise to your project..

    What is CMS? Do I require it?

    A Content Management System is a software package, which makes maintenance of websites in a more systematic way. The owner can manage their website without any help. It is recommended if you want multiple users and roles for your website.

    If you develop an app for me, what will be the revenue that it may generate?

    We’ve got you covered. Every application developed by Sumfactor excels in the market. If you’re looking to turn your app into a revenue generator, our expert Business Analysis service is a game-changer. We also offer consultancies to help you navigate the path to success.

    Can I make one app that would work on all platforms (like iPhone, iPad, Android, BB)?

    Yes, you can get an app that will work on any device. For such development, you need to go cross-platform for mobile development. Our developers use frameworks that are used across all devices to develop your application and then deploy it on your desired platform. To learn more about how we can help you develop your mobile apps, check out our blog post on cross-platform mobile development services.

    What steps do you take to ensure Apple accepts the app upon submission?

    The majority of the apps we create are successfully approved. While there’s no foolproof way to guarantee acceptance, we focus on delivering well-designed, bug-free apps that go through comprehensive testing. While we can’t promise approval on iTunes due to factors beyond technical errors, we do everything possible to ensure a smooth submission process.