Our privacy policy has been collected to serve better those who are concerned with how their ‘Personally Identifiable Information (PII) is being used online.
PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
This document describes how we collect, use, protect, or otherwise handle your PII.

Information You Provide
We ask for and may collect personal information from you when you submit web forms on our Website, or when you use interactive features of the website, including but not limited to interacting with us on live chat, participating in webinars, polls, quizzes, calculators/evaluators, or otherwise communicating with us.

Name
Firm
Email address
Phone number

If we sign an agreement, further information may be collected based on the agreement requirements, which may include information like your company address.
Suppose you apply for a position with us. In that case, we may collect/store your submitted resume and any other additional information you may provide voluntarily or in response to our further queries.

Information We Collect
When you visit our website, our web server may detect and store information about your system and your location in our weblogs. We also use third-party services to collect standard details of visitor behaviour patterns (e.g. number of visitors to various parts of our web page) in a way that does not identify anyone. If you reach out to us, some third-party services may try to relate behavioural information with the information you have to provide to provide a better picture of your interactions with us.
We use services that enable us to serve optimized advertising based on your past behaviour on our website. This is possible by tracking usage data and cookies by third-party services that manage the remarketing and behavioural targeting activities.

Cookie Policy
Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser and may be stored by it depending on its settings. We and our third-party services use “cookies” to collect information as described above. You can instruct your browser to refuse all cookies, accept only some of them, or to indicate when a cookie is being sent.

How do we use your information?
We may use the information collected above in the following manner:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To send periodic emails regarding other offers, products, and/or services.
To send you event-related updates, reminders, and confirmations.
To send you technical notices, updates, security alerts, and support and administrative messages.
To respond to your comments, questions, and requests and provide customer service and support.
To communicate with you about products, services, offers, promotions, rewards and events offered by us, as well as provide news and information we think will be of interest to you.
For those exploring employment with us, we shall use your PII solely for the purpose of evaluating your fitment and for contacting you in relation to exploring employment with us.

Children’s Privacy
We are committed to protecting the privacy of children. Our services are not intended for anyone under the age of 13. If you are under 13, do not use or provide any information on or through our services. If we learn we have collected or received Personal Data from a child under 13 without verification of parental consent, we will delete that information. If you are a parent or guardian or otherwise believe we might have any information from or about a child under 13, please contact us so that we can delete the child’s information. Our services will never knowingly accept, collect, maintain or use any information from a child under the age of 13. If a child whom we know to be under the age of 13 sends Personal Data to us online, we will only use that information to respond directly to that child or notify parents.

Third-Party Links
Occasionally, at our preference, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

How do we protect visitor information?
We implement physical, technical, and administrative measures, including:
Regular scanning of the website for security breaches and known vulnerabilities in order to make your visit to our site as safe as possible.
Regular Malware Scanning
Providing access to PII only to authorized employees
Training employees about Privacy legislation of various countries
Ensuring our partners have legally compliant privacy standards

Contacting Us
If there are any questions regarding this privacy policy you may contact at us :
Plot no 191, The Hive Co working and Business Centre
Industrial Area Phase 2
Chandigarh 160002, India
e-mail: info@sumfactor.com

DISCLAIMER
The logos used are owned by the individual companies of each logo or trademark and Sumfactor claims no rights to ownership of the logos. Nor is Sumfactor sponsored by, or associated with, the owners of the logo, and uses them for informational purposes.

Refund Policy – SumFactor

By engaging SumFactor’s services, you agree to the terms of this Refund Policy. We strive for fair resolutions and evaluate all refund claims meticulously.

Scope: This policy governs SumFactor’s refund practices and does not extend to third-party providers.

Refund Qualification: We aim for mutual satisfaction. Refunds are considered only after all efforts to resolve dissatisfaction through our technical and expert teams have been exhausted. Qualification depends on specific conditions.

Refund Guidelines by Service:

• Web, Graphic, Logo, & Brochure Design:

  • Full Refund: If design or post-sales operations have not started.

  • Partial Refund: If delivery fails after initial design approval, proportionate to work completed.

  • No Refund: Once the project is completed and delivered/uploaded.

• Web Programming:

  • Full Refund: If the project has not begun.

  • Partial Refund: If the project isn’t completed as per the delivery strategy; amount based on work done.

• Dedicated Resource Hiring (Offshore Staffing):

  • Full Refund: If the assigned resource has not started work.

  • Partial Refund: Proportionate to work completed until client cancellation.

  • No Refund: For services already rendered. Clients must promptly notify us of dissatisfaction to discuss adjustments; later negotiations are not possible.

Delivery Policy Applicability: Our commitment is subject to:

• A clear, agreed-upon project scope.

• Client providing all necessary information at the project’s start.

• Refunds are not applicable if client-side prerequisites or unclear specifications cause delays.

• No compensation for delivery delays unless a penalty clause is specifically agreed upon in writing.

Limitation of Liability: SumFactor’s liability for refunds is limited to the value of the incomplete portion of the project. We are not liable for other losses, and refunds are processed only if the client cancels the project in writing.

Processing Refunds: Refunds are processed and issued within 5 business days of cancellation, via the original payment method.

Policy Changes: SumFactor may amend this policy at any time without prior notice. Please review it periodically for updates.

For more information, contact us at info@sumfactor.com.